In the dynamic landscape of intranets and employee experience platforms, ClearBox Consulting 's "Intranet and Employee Experience Platforms" report reflects an opinion we share at ahead. With seventeen years of experience, this year's ClearBox report reflects the enduring impact of these platforms when well maintained, and recognizes the universal challenges they address - helping people work efficiently, stay informed and foster a positive company culture.
The ClearBox report not only evaluates the tools themselves, but also provides insight into the opinions of customers who navigate and use these platforms on a daily basis. Among them, ahead stands for simplicity and efficiency, offering both administrators and employees a fast onboarding experience. Our customers appreciate ahead's self-explanatory configuration and operation and emphasize that users can quickly become productive.
Simplicity! Configuration and operation are very self-explanatory. Users can start working productively after just a short time.
One customer sums it up perfectly: "Simplicity! Configuration and operation are very self-explanatory. Users can start working productively after just a short time." The mobile application is a major strength, as it brings employees together seamlessly, regardless of their role or location. As another customer emphasizes: "All employees, regardless of their role or location, are part of the community."
Mobile App
Users also praise the aesthetics and user-friendly design of the mobile app for on-the-go use. The app is not only a tool, but also a force that strengthens the community. "I find the mobile app very valuable. I find it very aesthetic and easy to use," says another satisfied customer.
I find the mobile app very useful. I think it is very attractive and easy to use.
Of course, no tool is perfect, and our customers' feedback is our compass for growth. Some customers emphasized their desire for more flexibility in layout and expanded menu structures. They want "more flexible placement of elements" and clearer quick links. Customer feedback is crucial to our improvements and an integral part of our product's further development. This is also reflected in our product roadmap for this year, in which we will implement this feedback with our new design concept called "ahead Vibes."
Our customers' experiences reflect the core of our mission at ahead. The feedback not only relates to our product, but is also proof of the journey we are taking together with our customers. The unanimously positive feedback about working with ahead is particularly encouraging. They describe us as "friendly," "knowledgeable," and "patient," emphasizing the closeness and personal support we offer.
Customer service & communication
Our commitment to transparent communication is reflected in the words of one customer: "The company communicates openly and quickly." We believe that good project support goes hand in hand with experience and ensures comprehensive coverage from A to Z. One customer sums up his experience: "The provider has a lot of experience, you can tell. The project support was complete from A to Z."
In the evolving landscape of the digital workplace, our customers' feedback is our guide. ClearBox's analysis reflects the tangible impact we have on our users. These voices will continue to shape our work in the future, ensuring that our solution meets and exceeds the changing needs of our valued customers.
