Why are my profile pictures not showing up?

The user images in ahead are provided by Microsoft Graph (additional information). If the user image cannot be retrieved a placeholder will be displayed.

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🟠 Important: The user needs an exchange online license and a mailbox (additional information). In case you just enabled the mailbox and the image still doesn’t show up, make sure to upload the image again.

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How to test if the user image can be read from Microsoft Graph

• Go to the Microsoft Graph Explorer.
• Sign in with your credentials.
• Run the query 'my profile' to find out your user ID
  👉 https://graph.microsoft.com/v1.0/me/

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• Run the query
  👉 https://graph.microsoft.com/v1.0/users/[your-user-id]/photos/48x48/$value
• If the response is ❌ Failure – Status Code 404, ahead will display a placeholder image.

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• If the response is ✔️ Success – Status Code 200, ahead will display the user image.

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